Anonymous
map-marker Flowery Branch, Georgia

I CAN'T GET MY ACCOUNT TO WORK. I THOUGHT I HAD IT SET UP, BUT IT SAYS SOME ONE ELES USES MY USERNAME OR PASSWORD. CAN YOU PLEASE CHECK IT OUT. MY NAME IS LILLIE BELLE WINTERS. MY USERNAME IS lbw12344

@yahoo.com and password is pgk122618! also i would like to know if i can get a thing that you put the sticker in to shoot the sticker into your finger to check your blood sugar, mine is worn out, it will not shoot the needle end into my finger . my fingers are getting sore from me jabbing them by hand !!! also do you know anything about how i can get one of those free caption phones or a free hearing aid , if i can pass a hearing test ? thank you Mrs. Lillie Belle Winters 2390 PINE CIRCLE DRIVE, GAINESVILLE, GEORGIA 30504
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Anonymous

No free gift

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I sent for info and a free gift of a Fitness belt. One for me and one for a friend and didn't receive a thing. No info or the free gift!! I'm really confused on why you advertise, then do not follow thru. Thank you. Rhoda Berger 155 Bent Arrow Dr. Destin, Fl. 32541
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User's recommendation: Don't believe anything that says FREE GIFT!!!

Stephen L Ith

Customer Service stinks

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Today, I phoned Cigna Healthspring 3 separate times. The first rep hung up on me....the second put me on hold for 1/2 hour...the third was rude &;;;;;; confrontational. All of them had accents & simply couldn't understand the reason I was calling. I have been calling them for 4 months to get reimbursed for a co-pay overpayment. Still....no results. I give up. Insurance Commissioner..here I come.
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Loss:
$1025

Preferred solution: Pay my claim

User's recommendation: Don't insure with them

Regina G Yhq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

$50.00 gift card

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Someone asked me to do a teleheath call and said i would get a $50.00 gift card, did the call a week later it's now a month later no card yet.
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Loss:
$50
Pros:
  • Great company
Cons:
  • Promise not met

Preferred solution: Deliver product or service ordered

1 comment
Reaghan Hjz

I did my 360 exam via FaceTime with an Np,Haven’t received my 50.00 gift card going on 2 months

Wallace Sfd

These People Are Ridiculous!

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So, back at the first of the year, CHS told me how concerned they were about my health. They wanted me to get a "360 Exam" at my primary care physician. To motivate me, they promised a $50 gift card. I had my exam in March. My mother, who is 94, had hers in February. Ask me if we have received our gift cards? The answer is "no." This is how they do this program. You have to have your doctor fill in a form. You return the completed form to them. They send you a letter back where you select who you want your card with. I suppose their philosophy is the more difficult they make it to get the card, the more people will give up and not respond. I called yesterday to find out about the card and the lady told me "we have a lot of customers to respond to." I asked why it could possibly take 5 months to process a request for the promised gift card. She told me they would mail me another request form and I could return it. It would only take 4 to 6 weeks to process. I told her to keep her $50 gift card, screw it. I think this is an example of big companies who are so far out of touch with their customers. Why the heck do you promise something, then not deliver it? This is totally ridiculous. In October, I'm switching companies. My thinking: if these guys can't process a simple gift card marketing promotion, how would they ever be able to process a serious medical claim. MY ADVICE TO CHS - next year, chuck this stupid, insipid promotion. It's not worth it. I could probably start a new company on all of the people you have alienated.
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Loss:
$50
Cons:
  • Makes unfulfilled promises
Reason of review:
Poor customer service
5 comments
Guest

This is the worst option for health insurance. This company doesn’t care about it’s members.

The only thing they care about is their own profits. Doctors and medical directors who work for Cigna are nothing more than corporate crooks. My 4-year old daughter needed a bone marrow transplant a few months ago. Cigna denied covering the procedure.

My wife and I appealed their decision as many times as our policy would allow. Cigna still denied covering the procedure. They said it wasn’t medically necessary for our 4-year old daughter to receive this bone marrow transplant. And instead they claimed it was only ‘experimental’ in nature and those types of procedures aren’t covered under our plan.

Several of our daughter’s doctors and her primary care pediatrician obviously disagreed with Cigna’s ruling. Every single doctor plus our pediatrician tried to convince Cigna to reverse its denials. But Cigna still didn’t want to hear it. They just kept saying the same thing over and over again: this is not covered because it isn’t medically necessary.

And furthermore Cigna did not even supply us with the medical research or data they used to reach that denial decision. That’s why I feel like Cigna just didn’t want to pay for it. And that was really the underlying reason behind their constant denials. Our doctors and pediatrician supplied Cigna with all the medical research they would have needed which shows that our daughter’s bone marrow transplant wasn’t just simply ‘experimental in nature’ like Cigna had claimed.

Plus Cigna was supplied with all of our daughter’s medical records proving and showing her underlying medical condition. Cigna still denied covering the procedure. Now as a result of Cigna’s corporate greed and total disregard for our daughter’s health and well-being my wife and I are in medical debt for over $400,000! That is just plain crazy.

Even though we’ve already consulted a couple of attorneys regarding this matter that could still take years for us to receive financial remuneration. This is honestly the worst health insurance you could ever buy: either for yourself or your family. Cigna doesn’t care about human life and especially not the life of a sick little 4-year old girl who did nothing wrong in the first place by getting sick. Cigna doesn’t care that it wasn’t our fault or our daughter’s fault that she got sick.

All they care about is saving money and increasing their bottom-line corporate profits. Even if that comes at the expense of a 4-year old’s health and life. To Cigna $400,000 apparently appears to be the ‘going rate’ for a child’s health and well-being.

Or even for their life. Doesn’t that just make your heart sink?

Guest

Stay on their bumper! After 4 calls and a discussion with a supervisor, I was promised a call back from the supervisor, that never happened.

However, I did receive my card approximately 2 weeks after. Dannell

Guest

Cigna is the most ruthless, greedy, and unethical insurance company I've ever had the unpleasant misfortune of dealing with in my whole life!! And trust me, there are many other insurers I've had coverage with before, so I have a clear basis of comparison.

Last year in early 2019, my doctors diagnosed me with an aggressive breast cancer that had already reached Stage IV by the time it was eventually discovered. My doctors gave me only a 60% chance of survival at the time, since the cancer had already metastasized and begun spreading into all my vital organs. Yet miraculously, I had somehow survived all this, even though my doctors weren't entirely sure that I would. Luckily, my body slowly began to heal and recover.

Yet devastating as that entire cancer ordeal had been for me, it actually paled (in some ways) compared to all the ruthless, unethical, and downright inhumane tactics which Cigna used in attempting to CONSTANTLY deny covering EACH AND EVERY one of those lifesaving chemo treatments which I'd so desperately needed then. The doctors and medical directors (on Cigna's payroll, of course) had essentially attempted to tell SEVEN of my own highly qualified oncologists and doctors that: "chemotherapy is not being approved for your patient at this time, since other alternative and less invasive types of treatments have not been tried first." Quote for quote, those were their exact reasons behind attempting to basically tell someone diagnosed with devastating breast cancer that their life simply didn't matter!! Absolutely disgusting!! Instead, Cigna basically had the unbelievable temerity to suggest that "increased monitoring through the use of biannual CAT-SCANS would be sufficient enough intervention for my particular cancer", as opposed to the more costly chemotherapy which I of course would truly need IN ORDER TO STAY ALIVE and continue fighting this disease.

Cigna obviously didn't want to spend the extra money covering my "medically necessary" chemotherapy, if they could instead cover only a couple CAT-SCANS per year, a fraction of what chemo would be. Fortunately for me however, a qualifying life event had enabled me to switch ensurers, so that I wouldn't have to continue dealing with all Cigna's sleazy insurance denial shenanigans. And today, I'm happy to announce that my new insurance company actually DID end up instantly covering all my truly medically necessary chemotherapy which my entire oncology team had so fervently fought for. Because of that seemingly divine intervention which had just so happened to coincide with my devastating breast cancer diagnosis, I was luckily able to avoid going into medical debt which could very well have amounted to thousands of dollars.

And in so doing, my new health insurer had also saved my life. So I'm obviously extremely grateful to them for that. The one slightly positive "good" that has come out of all these ordeals dealing with Cigna though, is that I now feel empowered enough to forewarn others currently in the market for either individual or group health coverage for themselves or their families to make informed decisions regarding your health. Buying health insurance is one of the most important decisions we will ever make in our lives.

And based upon my own horrific and nightmarish experiences dealing with Cigna and their callous and greedy denials for truly lifesaving medical care, I honestly feel this is the worst health insurer a prospective member or their family could ever choose. Let my story here of heartache and devastation serve as a cautionary tale if it must, in helping others to hopefully make the right decisions in their own lives by choosing the right health insurer for their needs.

And in my opinion, Cigna would definitely NOT be included in that same category. If my impassioned review here saves just one person from having to endure the same heartache and devastation which I endured in dealing with Cigna's baseless coverage denials for truly lifesaving medical care, then all my efforts in writing this review obviously will not have been in vain.

Guest
reply icon Replying to comment of Guest-1830668

Yes. This pretty much sounds about right....

dead on accurate. Cigna doesn't care less if you live or die.... just ask Nataline Sarkisyan's parents: Hilda and Krikor. Their teenage daughter died several years ago (2007, I think it was) after Cigna refused to pay for her liver transplant.

Then the company had the unbelievable temerity to blame Krikor's self-insured plan through his employer: Mercedes Benz for somehow being responsible for Nataline's death. Cigna claimed it had "no financial stake in the matter, because they were only the administrator of the plan, not the actual insurer. Really, Cigna? Do you think that we're all stupid *** who actually believe that garbage?

Because in all actuality, it was really Cigna as "only the administrator of Mr. Sarkisyan's self-insured plan" who was issuing all of those coverage denial decisions for Nataline's liver transplant, back in 2007. It wasn't Mercedes Benz making those decisions, now, was it, Cigna? Nope!

It was people at your greedy, ruthless, and spineless insurance company.

Nice try though...... SMH!!

Dannell Jfh

My experience has mirrored yours, and I agree the customer service is lacking in a major way. I've attempted to resolve the issue of not receiving my reward card from June 2019.

I've made 4 calls and each time I've been assured that someone would contact me from the appropriate department. As of today (2/10/20), no resolution has been reached. I received a call from a supervisor, promising another call back after her department receives a response from the Incentive Department!

I share your frustration and feel as if the system is designed to frustrate customers so that they will give up. However, I'm not that person!

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Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

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